About the Client

G.Network is a UK-based full-fibre broadband provider building and operating gigabit-capable fibre infrastructure across London and the South East. With a mission to deliver high-speed broadband, G.Network manages multiple urban and suburban construction sites, each with unique schedules, risk profiles and operational requirements.

Their workforce includes large field teams, contractors and subcontractors working in dynamic and often high-risk environments.

The Challenge

Rolling out full-fibre broadband across multiple dispersed sites presented significant communication challenges for G.Network. Traditional methods like printed briefings, whiteboards and emails were inconsistent and time- consuming, making it difficult to ensure that all workers received critical safety updates. This created delays in hazard awareness, increased the risk of incidents and made compliance tracking cumbersome.

Fragmented communication impacted operational efficiency and compliance with HSE (Health & Safety Executive) guidelines. Without a reliable way to track and audit safety communications, G.Network faced increased risks, higher costs and reduced visibility into site operations.

The Solution

To address these challenges, G.Network implemented Visibly Broadcasts, a mobile-first workforce communication tool designed to streamline safety communication and improve engagement across field teams.

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With Visibly Broadcasts, safety notices, briefings and updates are delivered instantly to all relevant workers, while every message sent can be acknowledged by the recipient to ensure shared understanding and accountability. The platform enables clear communication through rich content, using text, images and attachments to clarify tasks, hazards and procedures. Every communication and acknowledgment is automatically recorded, providing a robust audit trail for compliance and governance.

Daily safety briefings, hazard alerts and procedural updates are now broadcast directly to workers’ mobile devices. Supervisors can track acknowledgments in real-time, reducing manual follow-ups and ensuring critical information is understood.

The Results

The impact of Visibly Broadcasts has been substantial across G.Network’s dispersed field operations. Within just 8–10 weeks of implementation, 95% of field workers actively adopted the platform, enabling a 90% or higher message acknowledgment rate within 24 hours for broadcasts - crucial for driving timely situational awareness.

The turnaround time for disseminating critical site information improved dramatically, with updates reaching teams 65–80% faster than previous methods and hazard awareness was accelerated by 60–75%, sharply reducing risk exposure and supporting more responsive on-site action.

From a business perspective, G.Network achieved full audit traceability of safety communications and acknowledgments, ensuring complete compliance with HSE guidelines. Manual tracking time for daily briefings and reporting was reduced by at least half, often more, making compliance not only simpler but also far less resource intensive.

The platform’s built-in two-way engagement features have further enriched the company’s safety culture, with workers now routinely submitting questions and feedback through the app, meaning greater involvement and shared responsibility.

On a multi-site project with overlapping contract teams, G.Network issued an urgent hazard alert via Visibly Broadcasts following an unexpected site condition. Within minutes, the message was delivered and acknowledged by onsite teams - much faster than coordinating site visits or phone chains.

This enabled immediate hazard mitigation and reduced potential exposure to risk.

Why It Matters

By streamlining safety communication and ensuring timely, auditable updates, G.Network has not only improved daily efficiency but also strengthened its overall safety culture. Faster hazard awareness and two- way engagement have reduced risks, supported compliance and empowered workers to play an active role in health and safety management.